Privacy Policy

1. Who we are

TechCare IT Solutions is a BIR-registered IT services provider based in Castillejos, Zambales, Philippines. The website is used for public inquiries about Business Internet, Network Infrastructure, CCTV & Security Systems, and Managed IT Support.

2. Information we collect

We may collect information you provide through the website or Facebook Page, including:

• Name, phone number, email address, and location.
• Service interest, project details, concerns, site information, and messages you submit.
• Basic technical details connected to form submissions, such as page URL and browser information.
• Facebook Messenger details when you message the TechCare Facebook Page, subject to Meta platform rules.

3. How we use information

• To respond to inquiries.
• To prepare recommendations, quotes, and service coordination.
• To arrange installation, configuration, support, and follow-up when applicable.
• To maintain service records connected to TechCare operations.
• To improve inquiry handling and website communication.

4. Website form and Messenger flow

The website inquiry form sends submitted details to TechCare systems used to receive and route inquiries. Facebook Messenger inquiries are handled through Meta services and the TechCare Facebook Page.

5. Third-party services

We may use third-party services to operate the website and respond to customers, including:

• Meta and Facebook Messenger for messages sent to the TechCare Facebook Page.
• Website hosting and form handling providers for receiving and routing website inquiries.
• Email or communication tools for replies, service coordination, and follow-up.

6. Data sharing

TechCare does not sell personal information. Information may be shared only when needed to operate the website, respond to inquiries, coordinate service, comply with legal requirements, or protect TechCare operations.

7. Data storage and retention

Inquiry and service information may be kept in systems used for customer communication, service records, and business operations. TechCare keeps information for as long as needed for inquiry handling, service follow-up, records, or legal and business requirements.

8. Your requests

You may ask TechCare to review, correct, or remove personal information connected to your inquiry, subject to records that may need to be kept for business or legal reasons.

9. Contact

For privacy questions, contact TechCare through the TechCare Facebook Page or submit a website inquiry.

10. Changes to this policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with the effective date.